If you are not satisfied with your product, please get in touch with us by sending an email to firstname.lastname@example.org. If your purchase has been damaged in transit, please let us know immediately.
Our products are made to order and for this reason we do not offer free returns. If you change your mind about the product, please get in touch with us within 14 days from the date you received it. The product must be returned complete, unused and in the original packaging. Upon return we refund the price of the product excluding the shipping costs.
Please note, Studio Anja Reponen is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Products purchased using a promotional code, or that have been purchased at a discounted price, are ineligible for a refund.
We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date.
Contact email@example.com and include your order number.
If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package.
Please note, depending on which country you are living in, you might be liable for paying customer duties and fees.